Unable to Reset KuCoin Transaction Password Due to Facial Recognition Issue

Diyar
January 02, 11:18 pm
19

I forgot my transaction password on KuCoin, and every time I attempt to reset it, the system requires facial recognition. Unfortunately, since I’ve been a user for a long time, my facial features have changed slightly, and the system fails to recognize me. This issue prevents me from resetting my password or accessing essential account functions.

I am extremely frustrated with the lack of flexibility in this process and the inability to bypass facial recognition. I urgently request KuCoin to provide an alternative solution, such as identity verification through other methods, to resolve this matter. Please address this issue promptly as it is affecting my ability to use my account.

profile-icon
To be able to comment, or .

Comments

Be the first to comment

Similar Complaints

Unable to Reset KuCoin Trading Password—Face Recognition Issues

Bilal
August 27, 2024 11:08 pm
109

Can't Access KuCoin Funds After Forgetting Password & Losing 2FA

Ümit
March 30, 2024 5:58 pm
124

KuCoin Withdrawal Screen Blocked After Password Error

Sertan
December 20, 2024 1:26 pm
30

Unable to Verify Identity on KuCoin, Coins Missing from Account

Yeliz
January 18, 8:36 pm
18

KuCoin Account Access Blocked – Unable to Withdraw Funds

January 31, 3:52 pm
44
Report a Similar Issue