I forgot my transaction password on KuCoin, and every time I attempt to reset it, the system requires facial recognition. Unfortunately, since I’ve been a user for a long time, my facial features have changed slightly, and the system fails to recognize me. This issue prevents me from resetting my password or accessing essential account functions.
I am extremely frustrated with the lack of flexibility in this process and the inability to bypass facial recognition. I urgently request KuCoin to provide an alternative solution, such as identity verification through other methods, to resolve this matter. Please address this issue promptly as it is affecting my ability to use my account.
I forgot my KuCoin trading password, and despite trying multiple times, I can't reset or change it. The process gets stuck at the face recognition step, asking me to turn right, turn left, open my mouth, and other instructions that just don't work. I've tried everything, but nothing seems to help. ...
I've been unable to access my KuCoin account for the past two days due to forgetting my trading password and losing access to my 2FA. I've reached out to KuCoin support several times via email, but unfortunately, I only receive generic automated responses in return. I'm unable to withdraw or trade, ...
This morning, I mistakenly entered my password incorrectly, and now the withdrawal screen on KuCoin is blocked. I suspect it may have been temporarily disabled for security reasons, but I am unable to access it. While I appreciate the security measures in place, I urgently need the withdrawal screen...
I’ve been trying to access my KuCoin account, but the identity verification process has consistently failed for days. Despite following all the required steps, the system refuses to accept my verification. I contacted customer service, but all I received were apologies and no real solution. This si...
I am currently unable to access my KuCoin account and cannot withdraw my funds to my bank account. I received an email notification about the issue and was asked to fill out a survey, but even though my password is correct, the system keeps giving me an error. This situation is extremely frustratin...
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