I Am Demanding KLM Reimburse Out-of-Pocket LATAM Tickets for Booking ZEYH6K
Dear Authority,
I purchased airline tickets from KLM Royal Dutch Airlines under Booking Reference ZEYH6K for the Sabiha Gökçen – Amsterdam – Sao Paulo – Belem route and traveled with my family.
Our tickets were issued under the following passenger names:
Serkan E***
M*** E***
D*** E***
L*** E***
During our journey, severe operational failures caused by KLM left my family in an extremely difficult financial, emotional, and logistical position. I hereby present the details of the incident and my formal demands for your urgent attention.
Issues Experienced:
Overbooking (SAW – AMS): On the Sabiha Gökçen – Amsterdam flight, we were denied boarding due to overbooking. Only after extensive effort were we placed on a last-minute alternative flight to Amsterdam.
Flight Delay (AMS – GRU): The Amsterdam – Sao Paulo flight operated with a delay of approximately 20–30 minutes.
Baggage Misinformation (Sao Paulo): Upon arriving in Sao Paulo, we asked KLM staff about the status of our 4 checked bags. We were initially assured, "No problem, please wait." However, once the baggage carousel stopped, we inquired again, only to be told, "We are sorry, your bags did not arrive."
Missed Connecting Flight: Due to false and conflicting information provided by KLM staff combined with the flight delays, we missed our connecting Sao Paulo – Belem flight.
Lack of KLM Support at GRU Airport:
The local baggage handling unit claimed the matter was not their responsibility.
After an extensive search, we located the KLM airport office, but it was locked and unstaffed.
Our repeated attempts to contact KLM support via WhatsApp went completely unanswered.
Rebooking Refusal by LATAM Airlines: When we approached LATAM Airlines, they informed us that the missed connection was entirely caused by KLM, meaning LATAM could not issue new tickets and the issue had to be resolved by KLM.
Out-of-Pocket Expense for Replacement Tickets: To prevent my wife and two young children from being stranded overnight at the airport, I was forced to purchase 4 new replacement tickets for the Sao Paulo – Belem flight out-of-pocket using my credit card. (Receipts and ticket confirmations are attached).
Unresolved Baggage Claim (PIR: GRUKL49): As of Thursday, January 29, 2026, our 4 checked bags have still not been delivered to us.
We were informed that 3 bags have been located, while 1 bag remains missing.
For the 3 located bags at Belem Val de Cans Airport, Gol Airlines sent an email stating that home delivery would not be provided and demanding that I retrieve the bags from the airport at my own expense.
