I bought a flight from Istanbul to Amsterdam using Kiwi.com, but the tickets were provided for the incorrect dates. We're not sure who is to blame, but when we attempted to change the ticket, Kiwi informed us that they couldn't and advised us to contact Ajet. We contacted Ajet, who told us they could only handle the modification if we booked through Kiwi. We called Kiwi again, but they still didn't help us. We asked to speak with a supervisor, but they told supervisors do not have the power to transfer calls. I'm curious, if customer service doesn't have the right to amend tickets or transfer calls to a higher authority, what is their job description? I won't be booking with Kiwi again. I will also alert my bank about this fraudulent activity. Despite the fact that I informed them two days in advance that I would be unable to use the ticket and that I needed to change it, they refused to make the necessary changes, forcing me to forfeit my ticket and purchase another. I've provided screenshots of my call logs as a reference.
I purchased a two-leg flight ticket through Kiwi.com, covering Istanbul–New York and New York–Norfolk, for a total of ₺25.873. I made the purchase in Turkish Lira through their Turkish-language website. After a schedule change by Spirit Airlines for the second leg of the journey, Kiwi.com confirmed ...
We purchased a flight ticket through Kiwi.com for July 21st for me and my spouse. The itinerary was a connecting flight from Ankara to Malta via Ankara-Istanbul-Skopje-Malta. Due to a delay in Ankara on the day of the flight, we checked in online for the following flights. However, the reservation c...
I booked a flight from Istanbul to Denpasar (DPS), Indonesia, through Kiwi.com on May 28, 2025. The reservation number is 643369980, and the flight was scheduled for July 24, 2025. Just two days later, on May 30, I had to cancel the booking due to unforeseen circumstances. Despite canceling the tick...
I purchased a round-trip flight ticket from Izmir to Tivat on Kiwi.com on February 18. However, without any prior notice or explanation, my ticket was...
I entrusted Kiwi.com with my Istanbul to Tokyo flight reservation, only to encounter a major issue. Since it was a connecting flight, I needed a transit visa. However, Kiwi.com failed to provide any information, leaving me no choice but to cancel my flight at the last minute. Shockingly, they are no...
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