Kiko Milano Website Shows Lower Prices Than Cart — and Then Denies It Ever Happened

On 06/02/2026 at around 2:47 AM, while shopping on Kiko Milano's official website, I noticed that the prices in my cart did not match the prices displayed on the homepage. The Travel Brush Set was listed at $37 on the homepage but showed up as $41 in the cart. The Glitter Shower was $22 on the homepage but appeared as $25 in the cart, and every other product I checked had a similar discrepancy of roughly $3 to $5. I took screenshots to document this. I then emailed Kiko about the issue and received a very attentive and courteous reply. However, the approach of the customer representative who called me on 06/02/2026 at 2:20 PM left me deeply hurt. Despite repeatedly telling her that I was seeing different prices on the site and in the cart, and that I had screenshots to prove it, she kept insisting that such a thing was impossible. Being told "there is no problem on our website" in a tone that implied I was lying was genuinely shocking and hurtful. During the call, the representative asked me to name the products one by one, and she checked the prices herself on the site. When I refreshed the page a minute later, the prices had been corrected — which clearly confirms that a systemic issue existed all along, yet it was never acknowledged, and I was essentially not believed, even if only indirectly. That is what truly bothered me. I certainly don't need to go through all of this for a $4 to $5 discount — if I needed to cut corners, I wouldn't be shopping at Kiko in the first place. I have no complaints whatsoever about the brand's products; I had spent two days researching makeup brands with genuine excitement and had even been sending links to friends. I was looking forward to a great shopping experience with Kiko. The problem was entirely with the tone and attitude of the representative who called me — specifically her unwillingness to listen to the customer and her failure to make me feel heard and respected. If the matter had stayed at the email level and that phone call had never happened, I would not be writing this complaint today.