On 26.04.2023, I placed an order from the Istanbul Tuzla Marina KFC branch at 17.00, with a forward time, at 18:30. When my order was delayed, I called customer service at 18:45. And it took me 20 minutes to connect to customer service. After talking to customer service, I was told that they informed the branch that there was a delay and that the branch would get back to me as soon as possible. Since I still haven't received my order at 19:30, I called customer service again and I was connected after 22 minutes. They contacted the branch. They informed me that there was a delay due to the intensity and they said that it would arrive in 15 minutes. We kept waiting again and at 20:15 we called customer service again as the order still had not arrived. In the meantime, we never heard even a word of apology. Customer satisfaction was out of the question. In our last conversation with customer service, after a long connection process, we stated that we would not hang up until the order came, and we requested to talk to the branch. After the meeting with the branch, they stated that they had a lack of couriers and stated that they were busy. I think it is KFC itself that is responsible for making this organization. I experienced similar delays on orders I placed from the same branch before. I made a complaint, nothing has changed. As a result of all these 3 hours of waiting, our orders have arrived and the incoming orders are incomplete. The spicy wings did not come. The Crispy shots were missing and the ones that came were in very bad shape. The fries were cold and inedible. I can say that it was my last KFC experience. If you are a customer-oriented company and you care about customer satisfaction, I expect a satisfactory answer from the authorities about the wrong order and waiting for so long.
I've placed orders on the KFC website multiple times, but unfortunately, they never arrived and I didn't receive any notification about it. Today, after enduring an agonizingly long wait of 1 hour and 40 minutes, I reached my breaking point and decided to give customer service a call. After waiting ...
On 06/05/2023, I placed an order from KFC's own website. It gave an error at the time of payment but withdrew the balance of 260 TL. This time the payment was received again, but my first order neither appeared in the system nor the fee was refunded. This time I explained my problem from the company...
I've ordered Gamber Box on 6/19 and then I've decided to cancel it but there was no option for canceling on the application(KFC Türkiye app) Then luckily an employee called because they ran out of hot wings bla bla.. So I told her the situation and they canceled my order from the restaurant and told...
On April 24, 2023, at 18:38:19, I ordered from KFC via the Yemek Sepeti app, with order number 50704579. My promotional order was not delivered. Despite at least five attempts to call Yemek Sepeti customer support, they informed me that they were unable to contact KFC in any manner. How is it possib...
I cannot believe how mediocre KFC Turkey has become. After placing an order using your most recent app version, I waited 40 minutes with my order status stuck at "Order Received," only to spend another 35 minutes waiting to speak with a customer service representative. Once connected, the representa...
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