I've ordered Gamber Box on 6/19 and then I've decided to cancel it but there was no option for canceling on the application(KFC Türkiye app) Then luckily an employee called because they ran out of hot wings bla bla.. So I told her the situation and they canceled my order from the restaurant and told me that I would get my refund in 1-2 days. (It has been 11 days no refund no calling back) So 2 days later on 6/21, I ordered another menu for delivery but it formed to pick up. I've searched for client service but the number was expired and can't be used The employee who called me 2 days earlier contacted me from her cell phone(that's weird that the restaurant doesn't have their official number for getting in contact with clients.)so ı called her back told about the situation and she gave me the secret golden number KFC CALL CENTER.(the number exists for clients but no client can access the number cause it can't be found in the net or anywhere)I've called them asked for my orders and formed a complain form about the situation and they told me that our unit for client complains and problems will keep in touch with you about in 14-15 working days(which I thought was a joke cause slow of the process)I prolonged her joke and said: "So there will be a burger spawn in my apartment like after a month?" In a nutshell neither my money refunded nor my burger was delivered. I'm surprised by the unqualification of the KFC units in Turkey.
On 06/05/2023, I placed an order from KFC's own website. It gave an error at the time of payment but withdrew the balance of 260 TL. This time the payment was received again, but my first order neither appeared in the system nor the fee was refunded. This time I explained my problem from the company...
On 26.04.2023, I placed an order from the Istanbul Tuzla Marina KFC branch at 17.00, with a forward time, at 18:30. When my order was delayed, I called customer service at 18:45. And it took me 20 minutes to connect to customer service. After talking to customer service, I was told that they informe...
I placed an order on July 22, 2023, through the KFC app, and approximately 2 hours later, it was canceled, citing an address issue. They assured me that the refund would be processed within 15 days. However, months have passed, and my 250 TL has not been refunded. Each time I call customer service, ...
I recently used the KFC Türkiye mobile app to place an order, but to my disappointment, it was never added to the system. My debit card was still charged, though. Unfortunately, KFC Turkey doesn't have customer service, so people like me have to go to external sites to make complaints. It's been a w...
I placed an order at the Piyalepaşa KFC branch on Friday evening, June 16th. I ordered two different meal boxes, but the chicken in both boxes was dry and stale, resembling paper. To make matters worse, one of the boxes didn't even come with chicken or fries. So, if the menu cost 160 lira, they basi...
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