KetoGo App Charged Me but I Cannot Access My Diet Plan

On August 27, 2026, I paid to subscribe to a diet program through the KetoGo app. Two separate charges were made to my card, first $18 and then $22. However, despite the payments being processed, I was unable to access the diet plan or meal plans.

When I tried to cancel my subscription through the app, I was shown a warning stating that I would have to pay a €195 fee if I ended my membership and later returned. I want to make it absolutely clear that I never agreed to or accepted this commitment. The system also states that email support is not available and that emails sent to them will not receive a response, leaving me with no way to contact anyone about the problem I am experiencing.

Since I have not received the service I paid for and am being subjected to a commitment that I never explicitly agreed to, I request that my KetoGo app subscription be canceled immediately and that I receive written confirmation by email stating that my membership is not subject to any conditions or a €195 fee. My account is registered in their system under the email address Ak******@gmail.com and user/member ID 16140033.