StubHub Has Not Refunded My Canceled Anyma Concert Ticket

I purchased a ticket through StubHub for the Anyma concert scheduled for September 12, 2026. A few days before the concert, I received an email from StubHub stating that the concert had been canceled and that the amount I paid would be refunded. I paid a total of $298 by credit card, but weeks have passed and there is still no refund showing either in my StubHub account or on my credit card statement.

In its emails, StubHub initially stated that the refund would be issued within 10 business days, and later said it would take 13 business days. However, more than 20 days have now passed beyond those deadlines, and I still have not received my refund. During this time, I sent multiple emails, but I only received responses about the refund twice at the beginning. After that, I received no further response and was unable to reach an actual representative beyond automated emails. My friends purchased tickets for the same concert through another website and received their refunds on the same day, while StubHub has been extremely unresponsive and has caused me significant inconvenience.

I request that the full $298 I paid for the tickets be refunded to my credit card without further delay, along with a clear written explanation regarding the reason for this prolonged refund delay and the inconvenience I have experienced.