Last year, I purchased an outdoor table and chairs from Keter; immediately away, I discovered a very clear defect in a somewhat conspicuous area. When I got in touch with Keter, they promised to ship the replacement part right away even though it was out of stock. After eight months fast forward, I still get the same tired justification: "The part is not in stock, but we'll let you know when it is." To be honest, that is somewhat absurd. Their consumer support has been absolutely useless. Long enough, I have been patient; but just now I simply want my money back. I'm done waiting and juggling unfulfilled pledges.
For a year now, my Keter shed has remained empty; the whole experience has been nothing except trouble. They canceled the original date at last minute, hence it took two tries to get it delivered. When it did show up, I discovered two scuffed doors, a damaged roof section, and missing pieces. Mind y...
Early December, I placed an order for a furniture set from Butikenz, hoping it would come within the two weeks indicated. Originally I got a confirmation email, but that was the last I heard from them. I paid in full at the time of purchase. I contacted several times to inquire about the delivery st...
On October 12, 2024, I ordered a dining table set from Butikenz and was assured delivery in fifteen business days. It has already been more than three months and I still haven received my order. Their customer support first answered my questions, asserting the package was delayed because of customs ...
Thought I was buying the same size, I purchased a Keter Manor 6x4 shed to replace my old wooden one. But once it was at last up, I found it appeared far smaller. Thinking they could have sent me the wrong one, I even contacted Keter; they reassured me it was correct and advised I double-check the me...
I ordered a single bed from Butikenz on September 13 and made the payment. A week later, they charged my card again without authorization, so I had to block my card to prevent further unauthorized charges. Now it’s December 17, and I STILL haven’t received my bed! I’ve been waiting for over three m...
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