On October 12, 2024, I ordered a dining table set from Butikenz and was assured delivery in fifteen business days. It has already been more than three months and I still haven received my order. Their customer support first answered my questions, asserting the package was delayed because of customs clearance. After repeated follow-ups, though, their answers become evasive and then they stopped responding completely. Their website has not been accessible for the past week, hence I cannot follow my order status. I also came across other clients dealing with like problems. This encounter has been really unpleasant, and I now think Butikenz might be conducting a hoax. Others should definitely avoid buying from this firm.
Early December, I placed an order for a furniture set from Butikenz, hoping it would come within the two weeks indicated. Originally I got a confirmation email, but that was the last I heard from them. I paid in full at the time of purchase. I contacted several times to inquire about the delivery st...
I ordered a single bed from Butikenz on September 13 and made the payment. A week later, they charged my card again without authorization, so I had to block my card to prevent further unauthorized charges. Now it’s December 17, and I STILL haven’t received my bed! I’ve been waiting for over three m...
I placed an order on July 2, 2023, from vidaXL, and according to their policy, it should be delivered within 23 business days. If my order is not delivered within this timeframe, I demand a full refund. After reading online reviews, I am seriously concerned about the reliability of this company. Ma...
Before purchasing from VidaXL, I read the complaints but still decided to give the company a chance. I ordered a garden umbrella on June 23, and since it’s VidaXL’s own product, I expected fast shipping. I even emailed them, requesting a shipping update, but my request was ignored. The order was su...
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