On April 24, 2024, I purchased a window cleaning machine and a hard floor cleaner from the Karcher website. It took them a week to ship my order. When I contacted, I waited an hour to speak with customer support, only to be informed it would be shipped soon. Finally, only the window washing machine arrived, and it's not even a good one. They did not ship the other item. I'm bewildered as to why only one of the two goods I purchased from the same website was mailed. I tried calling customer service again, but they kept me on hold for the 65th time before disconnecting after another hour. I have never had such horrible service from a company. They are causing individuals to be distressed. No one should shop here, and the company should be closed down.
I ordered a sprinkler from karcher.com on 08/14/2024 and immediately emailed requesting to cancel the order the same day. However, I didn't receive a response until 18 days later on 09/03/2024, stating the return process. Meanwhile, the package arrived, and I had already opened it. The website menti...
On August 15, 2024, I purchased a Karcher SC 4 steam cleaner through their official online store. Although the shipping time was stated as 3-6 days, it has now been 16 days, and my order still hasn’t been shipped. Each time I try to contact customer service, I wait an average of 50 minutes, but the ...
I purchased a steam machine from the Karcher Turkey online store on 22.04.2024, but it hasn't been shipped even after nearly a month. Attached are the call records for visual reference. Today, I endured a one-hour wait to call customer service. When it was finally my turn, the customer service repre...
On 14.08.24, I used karcher.com to buy a sprinkler, but I emailed the company the very same day to ask them to cancel the sale. Finally, I received a response on the return process on 03.09.24, after an 18-day delay. I had already opened the item when I realized that opened parcels could not be retu...
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