On 14.08.24, I used karcher.com to buy a sprinkler, but I emailed the company the very same day to ask them to cancel the sale. Finally, I received a response on the return process on 03.09.24, after an 18-day delay. I had already opened the item when I realized that opened parcels could not be returned; the package had already arrived by that point. I re-emailed on 05.09.24 to inquire about possibly returning the opened parcel, but I have yet to hear back. No one ever answered the phone despite my several attempts, each of which involved a 45-minute hold. I had just two hours to take action after receiving the phone notification that returns were due on September 11th, 24. Not only did the goods fall short of my expectations, but the lack of prompt communication and assistance has been quite disheartening. Going forward, I'm going to think twice before buying from this business.
I ordered a sprinkler from karcher.com on 08/14/2024 and immediately emailed requesting to cancel the order the same day. However, I didn't receive a response until 18 days later on 09/03/2024, stating the return process. Meanwhile, the package arrived, and I had already opened it. The website menti...
On April 24, 2024, I purchased a window cleaning machine and a hard floor cleaner from the Karcher website. It took them a week to ship my order. When I contacted, I waited an hour to speak with customer support, only to be informed it would be shipped soon. Finally, only the window washing machine ...
On August 15, 2024, I purchased a Karcher SC 4 steam cleaner through their official online store. Although the shipping time was stated as 3-6 days, it has now been 16 days, and my order still hasn’t been shipped. Each time I try to contact customer service, I wait an average of 50 minutes, but the ...
Karcher returned my vacuum cleaner, which I purchased from Turkey on 07.02.2024, within the legal period, even on the same day, and although I was told in my conversation with the customer support unit that my refund would be made within 7-10 business days, I still have not received a refund in this...
I recently made a purchase with Karcher, specifically the Karcher Silence, and unfortunately, my experience has taken a turn for the worse. Despite several attempts to reach out to their customer service, I've been met with a frustrating lack of communication. I find it disheartening that after comp...
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