A year ago, I purchased the Karaca Çaysever Robotea product from Karaca. After it was serviced three times, I requested a refund or an exchange. My request was accepted, but if I chose a refund, it would be processed based on the original purchase invoice. For an exchange, the product was not available in stock, and instead, they offered me four alternative products. However, all of them were simple and ordinary tea makers, far below the quality of my original product. I have already been struggling with a defective product for a year, and now they are offering me alternatives that are 2-3 models lower than my original product while not offering a higher model. There isn't even a significant price difference between the models. Considering the alternatives they provided, if the original product is not available in stock, they should at least offer a solution to prevent customer dissatisfaction. Unfortunately, the brand I trusted, Karaca, has left me disappointed and frustrated for a whole year.
The Karaca Çaysever Robot Pro 4 in 1, which I bought for its design and practicality, has caused me endless frustration. I now long for my previous tea maker, which worked flawlessly for seven years. Before the warranty even expired, the product broke down for the third time, and I'm fed up with sen...
The Robotea Pro Connect 4 in 1 Talking Glass Tea Maker I bought through Karaca’s app broke down before the warranty ended, so I sent it in for repair under warranty. The response I received was that the product could not be repaired, and they couldn’t replace it with a new one but offered a refund i...
I bought the Karaca tea maker about two years ago for my dowry. I was only able to use it for about six to seven months in total, and while it was still under warranty, the buttons stopped working without any user error. I immediately contacted the authorized service through Karaca’s official app an...
We are experiencing serious issues with the Karaca Çaysever tea machine purchased from the Karaca Venezia store. The first unit we received was defective, and as a result, we requested a replacement. However, approximately one year after receiving the second unit, the handle suddenly detached on its...
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