1
Aylin is completely dissatisfied with the result

Joell Baby Stroller's Warranty Void Despite Damaged Components

Joell Baby Stroller's Warranty Void Despite Damaged Components
Joell Baby Stroller's Warranty Void Despite Damaged Components
Joell Baby Stroller's Warranty Void Despite Damaged Components
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Aylin
November 06, 2023 2:21 pm
27

I purchased a Joell baby stroller a year ago, and due to the front two wheels refusing to roll, the front part holding the wheel broke, rendering the stroller immobile. When I contacted Joell, they agreed to a replacement but insisted that I cover the shipping costs. The shipping fee is a staggering ₺1500, which shouldn't be my problem, considering the product comes with a two-year warranty that supposedly covers all expenses, including shipping and parts. Despite this, I was told it was a consumer error. I am filing a complaint. I demand a swift resolution to this issue. Otherwise, I expect necessary actions to be taken.

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