We bought JBL Endurance Run Bluetooth earphones from the D&R Akasya store, and we sent them back to be fixed while they were still under warranty. But they took our earphones as collateral and tried to give us an earphone that wasn't Bluetooth, saying that we couldn't get a replacement. The company that imports JBL, Aztek Technologies, told us that they did not have the same or a similar product in stock and offered us a refund instead. Even if we took the money back, we would have to pay the same amount to buy the same thing again. We said no to the refund and asked for either our original earphones or a similar pair. Both Aztek Technologies nor D&R Aksya haven't responded to our requests, which is a shame. I complained to both companies because I wasn't happy as a customer. Article 9 of the Resmi Gazete (https://www.resmigazete.gov.tr/eskiler/2014/06/20140613-2.htm) says that if a customer asks, the seller, manufacturer, or importer must replace a broken product with a similar one.
I purchased a JBL Reflect Fit online and received it last month. Upon receiving the product, I discovered that there was no sound coming from the right earphone. I immediately contacted customer support to request an exchange, but was informed that they do not accept returns because the box had been...
In October 2021, I purchased JBL 560BT headphones. Apart from the leather parts peeling off, there were no issues, so I tolerated it and continued using them. However, last month, the headphones stopped charging and working altogether. Despite many private services claiming they could fix it, even s...
On December 18, 2023, I purchased a pair of JBL Tune 510BT headphones from AZTEK TEKNOLOJİ. Despite handling them with care, the folding joint broke while adjusting them. I never dropped them, and there isn't a scratch on them. I paid ₺2052, and they come with a one-year warranty, which is still val...
Please excuse the inconvenience, but my pair of JBL Tune 510BT Wireless On-Ear Headphones have been damaged. Their products were made with very low-quality materials. I've used it in the past, but for some reason, it's broken now. I sent it to the Aztec technology company to have it repaired, but th...
Since the silicones of my JBL brand Bluetooth headphones came out, I sent them to the authorized service under warranty via Hepsiburada. Although the authorized service accepted that the product was deformed, they informed me that it could not be repaired and that it could not be replaced because th...
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