Two months ago, my Jaguar experienced a "hybrid battery malfunction." Initially, the start-stop battery was replaced at my expense. However, a month later, the same error appeared, and the car has now been in service for another month due to issues with two main batteries, which are under warranty. Despite this, the required parts are unavailable, and there’s no timeline for their arrival. I requested a courtesy vehicle, but I was told no such agreement exists. After escalating the issue, a Jaguar representative contacted me only to reiterate information I already knew without offering any solution. When asked about a timeline, they couldn’t provide an answer. This lack of resolution and support is infuriating. Driving a Jaguar in Istanbul shouldn’t be this challenging. I demand immediate action to repair my car and provide a courtesy vehicle in the meantime!
Two months ago, I purchased a Jaguar I-Pace from Borusan. Recently, the vehicle displayed a "hybrid battery fault" warning. I took it to the Borusan service center in Mersin Tarsus, but they said they couldn’t repair it there and needed to send it to Ankara. I agreed, but it’s been over a week, and ...
I purchased a 2020 Jaguar I-Pace with 29,000 km as a second-hand vehicle. After driving it for 10 days, I took it to the service center for a filter maintenance check and a free update. However, just days after the service, the car displayed a hybrid battery error and stopped charging beyond 72%. I...
My 2019 Jaguar I-Pace, which has an 8-year battery warranty, is experiencing a serious battery problem. The battery has failed and is currently at the Borusan authorized service center in Vadi, Istanbul. Upon examination, they determined that three different battery modules were faulty and needed to...
I purchased a used Jaguar I-PACE one month ago, and it already broke down due to a battery issue. Since this is a known problem, I ordered a replacement battery, which took 15 days to arrive. However, shortly after, the vehicle broke down again due to an electrical system failure. Despite the servi...
On January 7, 2024, I sent my Jaguar I-Pace in for repairs, expecting the process to take approximately one month, as promised. However, it has now been over a month, and I have been informed that the necessary part has not yet arrived. During this extended waiting period, I have been left without ...
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