On January 7, 2024, I sent my Jaguar I-Pace in for repairs, expecting the process to take approximately one month, as promised. However, it has now been over a month, and I have been informed that the necessary part has not yet arrived.
During this extended waiting period, I have been left without a replacement vehicle, despite the fact that my car is still under warranty. It is utterly unacceptable for a company of this stature to fail in providing even basic customer support, such as a temporary replacement car, especially for a warranty-covered issue.
This experience has completely eroded my trust in the Borusan group. From the day I purchased this vehicle, it has been nothing but frustration. I plan to escalate this matter to the relevant authorities and will never consider purchasing another Borusan-affiliated brand. I demand immediate resolution and a replacement vehicle until my car is repaired.
On January 16, my Jaguar I-Pace was towed to the Borusan Automotive service center for the second time in 20 days due to the same issue—a hybrid battery malfunction. Both times, my car remained at the service center for a month while waiting for the necessary parts, and no replacement vehicle was pr...
My 2019 Jaguar I-Pace, which has an 8-year battery warranty, is experiencing a serious battery problem. The battery has failed and is currently at the Borusan authorized service center in Vadi, Istanbul. Upon examination, they determined that three different battery modules were faulty and needed to...
Two months ago, I purchased a Jaguar I-Pace from Borusan. Recently, the vehicle displayed a "hybrid battery fault" warning. I took it to the Borusan service center in Mersin Tarsus, but they said they couldn’t repair it there and needed to send it to Ankara. I agreed, but it’s been over a week, and ...
I purchased a 2020 Jaguar I-Pace with 29,000 km as a second-hand vehicle. After driving it for 10 days, I took it to the service center for a filter maintenance check and a free update. However, just days after the service, the car displayed a hybrid battery error and stopped charging beyond 72%. I...
My 2019 Jaguar I-PACE has had ongoing air conditioning issues since purchase. Initially, the "High Voltage Water Heater" was replaced under warranty. However, after the warranty expired, the problem resurfaced. Between November 2023 and March 2024, I paid for multiple repairs, including AC cleaning,...
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