I Was Charged Without My Consent and Got No Refund From Enpara
A transaction of ₺340 was processed without my consent using my Enpara credit card at a business listed as Ş***** Ö****. I did not participate in this transaction and promptly informed Enpara as soon as I became aware of the issue. I reached out for a refund regarding the unauthorized charge, but I haven't heard back or seen any resolution yet. It’s incredibly concerning that a transaction like this could happen without proper security checks in place. This situation has left me feeling apprehensive and worried about the trustworthiness of the card’s protection features. I anticipate a swift clarification and a complete reimbursement of the amount involved. If this matter isn't addressed, I will be compelled to pursue legal options. This lack of communication has really shaken my confidence.
Hello, We reviewed our customer's request and provided written information to the email address registered with Enpara.com on 15/05/2025. If you wish, you can always share your feedback with us through the Solution Center step located at the bottom of the login screen of our mobile branch.
