I Was Charged Without My Consent and Got No Refund From Enpara

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Çelebi
May 14, 2025 11:37 am
104

A transaction of ₺340 was processed without my consent using my Enpara credit card at a business listed as Ş***** Ö****. I did not participate in this transaction and promptly informed Enpara as soon as I became aware of the issue. I reached out for a refund regarding the unauthorized charge, but I haven't heard back or seen any resolution yet. It’s incredibly concerning that a transaction like this could happen without proper security checks in place. This situation has left me feeling apprehensive and worried about the trustworthiness of the card’s protection features. I anticipate a swift clarification and a complete reimbursement of the amount involved. If this matter isn't addressed, I will be compelled to pursue legal options. This lack of communication has really shaken my confidence.

May 15, 2025 2:41 pm (1 day after complaint)

Hello, We reviewed our customer's request and provided written information to the email address registered with Enpara.com on 15/05/2025. If you wish, you can always share your feedback with us through the Solution Center step located at the bottom of the login screen of our mobile branch.

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