Ever since I bought my D-Max V-Cross in June 2021, it's been nothing but trouble. It has been to the service center at least 25-30 times. The EGR valve has been replaced multiple times, and once the particulate filter was cleaned. Then they demanded ₺12,000 from me for EGR replacement and particulate filter cleaning, claiming the warranty had expired. I refused to pay as the problem persisted since the purchase, but pursuing legal action seemed like a lengthy process. Reluctantly, I paid the ₺12,000, and they made the repairs. However, just two days later, the warning lights came back on. The service center diagnosed both EGR and turbo issues, demanding ₺45,000 this time. Considering legal action again, my lawyer warned it would be challenging without service forms. Real Oto Kartal refused to provide these forms intentionally. After posting complaints online, they summoned me, attributing the recurring issue to a filter at the engine output. They replaced it, but the problem persists, and they want more money for unresolved issues. Their actions have left me deeply regretful. Ultimately, this could lead to a dangerous situation on the road, endangering not only me but others as well.
My Volkswagen suddenly displayed an 'airbag error' warning for no apparent reason. Upon inspection at Sakarya Otokur service on February 22, 2024, I was informed by the customer representative, Mr. E***, that the airbag kit needed replacement due to a malfunction. Despite my vehicle's warranty expir...
On 09.10.2025, I had my 2016 Skoda Superb with a DSG transmission inspected at Emar Otomotiv using their full expert inspection package, for which I paid ₺8,000. When buying the car, I specifically requested a detailed and comprehensive inspection so that any major issues would be detected and repor...
I bought the T-Cross vehicle with 34 **y 34* plate number 2022 from Dogus, but I have big problems and grievances related to the problems I had with the vehicle and the difficulties of your authorized consultants. First of all, when the vehicle was at 10,000 km, I went to your Maslak service when th...
I own a 2024 manual Volkswagen T-Cross. The vehicle had only 299 km when I bought it and is now around 10,000 km. After approximately 6,000 km, in October, the car started losing power in 4th, 5th and 6th gear, and the message “clutch temperature rising” appeared on the dashboard. I took the car to ...
I purchased a 2020 model 1.5 automatic diesel Ford Focus in 2023, and for the past 3-4 months, the malfunction light has been constantly on. Despite multiple visits to the authorized service, where several parts were replaced under warranty to extinguish the light, it reappeared approximately 20 day...
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