1
Serdar is completely dissatisfied with the result

Isuzu D-Max V-Cross Ongoing Issues After Warranty

Isuzu D-Max V-Cross Ongoing Issues After Warranty
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Serdar
February 16, 2024 6:57 pm
4

Ever since I bought my D-Max V-Cross in June 2021, it's been nothing but trouble. It has been to the service center at least 25-30 times. The EGR valve has been replaced multiple times, and once the particulate filter was cleaned. Then they demanded ₺12,000 from me for EGR replacement and particulate filter cleaning, claiming the warranty had expired. I refused to pay as the problem persisted since the purchase, but pursuing legal action seemed like a lengthy process. Reluctantly, I paid the ₺12,000, and they made the repairs. However, just two days later, the warning lights came back on. The service center diagnosed both EGR and turbo issues, demanding ₺45,000 this time. Considering legal action again, my lawyer warned it would be challenging without service forms. Real Oto Kartal refused to provide these forms intentionally. After posting complaints online, they summoned me, attributing the recurring issue to a filter at the engine output. They replaced it, but the problem persists, and they want more money for unresolved issues. Their actions have left me deeply regretful. Ultimately, this could lead to a dangerous situation on the road, endangering not only me but others as well.

Serdar
Serdar
February 17, 2024 8:09 am

"They are deleting what I write on Instagram so that potential customers don't see it and think the car has problems."

Serdar
Serdar
February 17, 2024 8:38 am

They don't even list the replaced parts on the invoice. They issue a maintenance and labor invoice for the part replacement. They avoid listing details so there won't be any evidence if we go to court in the future.

March 04, 2024 3:10 pm (16 days after complaint)

Dear Customer, First of all, thank you for choosing our brand. Our customer relations representative will contact you as soon as possible regarding your notification. Anadolu Isuzu Solution Center 4444479

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