I have been using your bank for more than 20 years. While other banks have increased my credit card limit, you have refused to raise my limit, which has been stuck at ₺30.000 for the past 3 or 4 years. This is despite the fact that my investments and rental income are with your bank. Even when I decided to close my first credit card, which I had been using for 20 years, your customer representative told me the limit on the card was too high to close, and they offered me bonus points, etc. I still closed it. Now, I will spend another 2 hours trying to reach your customer service to close my last remaining credit card. For 20 years, you have not provided any support in terms of commissions or interest rates, and it's clear that won’t change. I'm writing this here so others can see my experience.
İş Bankası charged a total of 553.88 ₺ as a card fee on my March 2025 statement, dated 10.03.2025, under the names Credit Card Annual Fee (527.5 ₺) and Credit Card Annual Fee BSMV (26.38 ₺), without my knowledge or approval. I have held my Maximum Credit Card for 14 years, yet despite my repeated re...
I closed my Akbank credit card and salary card over a month ago, but my new bank, VakıfBank, is refusing to issue me a credit card because Akbank has not closed my credit card with a ₺114,000 limit. How can a closed credit card still show a ₺114,000 limit? Despite visiting Akbank branches many times...
I made at least 10 calls to my customer to lower my limit due to my credit card becoming inactive. With both call center and branch representatives. Even though I explained my problem in detail, my problem was persistently not solved, and even the headquarters stated that they could not solve the pr...
I became a Garanti Bank customer online through Hangi Kredi and requested a credit card. The card was issued and sent to me, but with a "₺0.00" limit. The contact center informed me that I could only receive a limit if I either reduced or closed my existing credit limits with other banks. In respons...
I applied for an Akbank credit card to enroll my child in school, and when it arrived, it had a limit of ₺10,000. I requested a limit increase, but they refused and told me to lower the limits of my other bank cards. I closed a card worth ₺297,000 and reduced the limit of my ₺53,000 card to ₺15,000,...
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