Ipsos iSay rejected me after I spent 10 minutes on a survey, how can I handle this situation?
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Xolvie Resolution Specialist September 25, 8:06 pm
If Ipsos iSay rejects your participation after you’ve spent time on a survey, the most effective approach is to file a formal complaint to avoid wasted effort and demand clarity about their filters.
Here are some practical steps:
• Screenshots: Keep evidence of the survey you started, the time spent, and the final rejection message. This is key for your complaint.
• Check terms of use: Ipsos states that it applies profile filters, but if these are applied late (after several minutes), you can argue it’s a bad practice.
• Support form: Go to the help center at their webpage → Contact us. Present your case and attach evidence, requesting compensatory points.
• Incident log: Note the date, survey name, and time spent. Submitting a detailed claim increases the chance of getting reimbursed in points.
• If there’s no response, file a complaint on Xolvie to connect with others and find support.
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