While holding my iPhone 11, the screen suddenly froze, displaying a message saying "iPhone Unavailable." Despite entering my correct passcode, the screen kept locking for increasing amounts of time—first for 1 minute, then 5 minutes, and eventually for hours. The only solution was to restore the device, but because I didn’t have an iCloud backup, I lost everything. This included all my apps, email accounts, passwords, and most devastatingly, 6-7 years’ worth of photos and videos.
Apple Support provided no assistance over the phone, leaving me without any recourse to recover my lost data. This incident has caused both financial and emotional harm, as my data loss was entirely unnecessary and beyond my control. I expect Apple to find a way to restore my data; otherwise, I am prepared to pursue legal action for compensation.
About a week ago, my iPhone 13 was stolen. I immediately tried to secure my device using Find My iPhone, but since I didn’t remember my password, I requested a password reset. However, I have been waiting for a week, and I still haven’t received any reset email or assistance. Even though I reported...
Hello, I have been paying for iCloud storage monthly to back up my data. While my contacts and other backups were restored properly, my photos did not transfer back to my phone during the iCloud restore process. I pay regularly for both contact and photo storage, so it’s unacceptable that my photos...
I currently have an iPhone 8, and before that, I was using an iPhone 6, where I made sure to back up all my photos prior to the upgrade. I decided to buy extra iCloud storage because my current space was full, and I wanted to make sure everything was secure, so I completed a backup. To my astonishme...
As a long-time iPhone user, I’ve always relied on Touch ID for secure access. Recently, the phone requested a password update, which I completed but didn’t pay much attention to since I primarily use Touch ID. My spouse mistakenly entered the wrong password several times, and now the phone won’t acc...
About a year ago, I purchased an iPhone 11 from a local phone shop. For the past two months, I have been experiencing a serious issue with the Face ID security feature. My device sometimes recognizes my sister’s face and unlocks the phone. This situation raises concerns for me regarding both securit...
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