The system simply isn't working when I try to get a fresh PIN for my mobile internet banking. I have tried several times to reach customer service, but I can not seem to get through to anyone who could really assist. Rather than addressing my concern, I find myself asked a lot of pointless questions that won't help to fix it. Lack of appropriate help and communication has made me feel ignored and stuck. I have even tried using automated teller machines, but there has not luck there either. I'm not asking for much—just a functional system with some little customer service. Though I'm waiting for a fix, it seems as though I'm talking to a wall.
I no longer have access to my old phone number, which has made it impossible for me to use my account or update my information. Whenever I try to contact the bank for help, I'm met with customer service representatives who respond in a dismissive, almost mocking tone—redirecting me in circles instea...
I have tried multiple times through both SMS and customer service to obtain the PIN for my Garanti Bank debit card and to log into internet banking. During the SMS password retrieval process, even though I entered the requested information correctly and sent only one message, the system responded th...
I forgot my Masterpass password and tried to reset it, but I’m not receiving the verification code on my phone. My contact information at the bank is accurate, and when I reached out to them, they said there’s nothing they can do on their end. To make matters worse, Masterpass doesn’t provide a cust...
A big chunk of my money seems to have gone to the wrong account, bothering but I can't figure it out with you guys. You keep saying that the numbers I entered were wrong, but I'm sure I did everything right, to you I'm the only one to blame. When I called your support team the first time, they said ...
I'm writing to discuss a troubling banking situation I've had. I sent a 50,000 EFT, but it has yet to be processed. To make matters worse, my mobile banking access has been restricted. When I contacted customer service, I informed them of the pending EFT and requested that my mobile banking privileg...
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