I received a notification stating that due to the separation of Enpara and QNB Finansbank, my IBAN would be changed. Following Enpara’s instructions, I approved the request to have any EFT transfers sent to my old IBAN automatically redirected to my new IBAN for the first 90 days. However, on October 3, an EFT transfer of ₺35,000 was sent from Ziraat Bank to my old IBAN, and the money has not been credited to my account. When I contacted Enpara customer service, they informed me that the transaction was not visible in their system and that they could not assist further. Although the EFT should have been deposited into my non-term TL account, no solution has been provided so far, and the issue remains unresolved. I expect Enpara to promptly transfer the amount to my account and urgently resolve this issue.
On January 17, 2025, I transferred ₺9631 to my Enpara IBAN (TR95**************************36) at midnight, but the amount has yet to appear in my account. It has been over 12 hours, and the issue remains unresolved. How can such a simple EFT transaction fail in this manner? I trusted the system to ...
On October 13, 2025, a transfer of 20,000 TL was sent to my Enpara account from abroad through Remitly. However, even though the transfer was canceled, the money has neither been deposited into my account nor refunded to the sender. It has now been 25 days and the issue still hasn’t been resolved. ...
On September 5, 2025, in Yenimahalle Neighborhood, Atakum District of Samsun, I attempted to deposit ₺35,800 into my Enpara account using a QR code at the only QNB Finansbank ATM in the area. The ATM accepted all the money, but then malfunctioned without providing any receipt or documentation and sw...
On October 1, 2025, my friend sent ₺24,618 to my old IBAN at QNB Enpara via Remitly. Since my IBAN had changed, the transfer was rejected. When I contacted QNB Enpara customer service, they informed me that the money would be refunded to the sender’s account. However, even after eight days, my frien...
Since Enpara does not charge fees due to interbank agreements, I deposited ₺7,000 into my account at a DenizBank ATM on April 14, 2025, around 18:30. However, only ₺2,000 appears in my account, and there’s no record of the ATM deposit in my transaction history. It turns out that Enpara’s banking sys...
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