InDrive Charges More Than the Fare Shown in the App

On July 4, 2026, I booked a taxi through the InDrive app in Istanbul. Although the fare displayed in the app was 592 TL, I noticed immediately after getting out of the vehicle that 754 TL had been charged to my card through the POS terminal at the end of the trip. There was a significant difference between the fare shown in the app and the amount actually charged to me, and I was given no explanation whatsoever for this discrepancy.

I immediately reported the issue through the InDrive app's support service. I was only told that they would contact the driver, but after that message, I never received any further response, update, or solution regarding my complaint.

I request a full refund of the excess amount charged to me, which is the difference between the fare of approximately $12 shown in the app and the approximately $16 charged through the POS terminal. I also request that the driver and this transaction be thoroughly investigated, that my financial loss be fully resolved, and that the necessary measures be taken to prevent similar incidents from happening to other passengers.