InDrive Charges More Than Twice the Agreed Fare
On April 25, while using the InDrive app as a passenger, I agreed to a fare of 600 TL for a ride. However, at the end of the trip, 1,232 TL was charged to my card. In other words, I was charged an additional amount through the app and by the driver beyond the fare we had agreed upon.
As soon as I noticed the issue, I contacted InDrive's support team. For approximately two weeks, every time I contacted them, I was told that the issue would be resolved and that the excess amount would be refunded. However, no refund has been issued so far, and I have not been provided with any concrete solution.
This is the first time I have experienced such an issue, but I request not only that my financial loss be fully resolved, but also that the necessary action be taken against the driver and that the driver be banned from the platform if deemed appropriate. I request that the excess amount charged to me, approximately $13, be refunded as soon as possible and that the necessary checks and safeguards be implemented to prevent similar incidents from happening again.
