I'm facing a serious tracking and communication issue with Imile Lojistik Limited Şirketi. After my package arrived from China via Y*** and was handed over to Imile, everything went silent. The tracking has been stuck for days, saying “waiting for customs clearance,” but I have no way to find out what’s actually going on.
I’ve tried everything—there’s no working phone number, no verified social media accounts, and no live customer service. I don’t know if the package needs additional paperwork or if things are just moving slowly. Other shipments cleared customs during the same period without issue, but the ones handled by Imile always cause problems.
What’s even more suspicious is that the company’s registered address leads to a business center notorious for virtual office rentals, which doesn’t boost my confidence at all. I feel like I’ve been left in the dark, and my urgent package is caught in limbo. Imile, if you’re operating in this sector, at the very least provide a way for your customers to reach you. I demand clear answers and a resolution right away.
According to the tracking information, my package arrived in İstanbul on June 12 and supposedly cleared customs the same day. But since then, I haven't received any updates whatsoever. It’s been days, and I’m completely in the dark about where my shipment is or when it will be delivered. What makes...
My order shipped with iMile Logistics was marked as arrived in Istanbul and cleared through customs on June 25, but since then, I haven’t been able to get any updates or information. I’ve heard that if a package stays in customs for more than 20 days without being released, it is returned to the sen...
I placed an order with Shein on 17.06.2023, with tracking number 6061923717230, which was shipped using the Imile courier service. This is the first time my order has been entrusted to this shipping company, and despite the products being in Turkey, I am unable to receive the delivery. For days now,...
Our shipment with tracking number 1Z4552V70427097501 entered Turkey on September 12, 2023, and the customs clearance process was successfully finished on September 14, 2023. It was then handed over to UPS for distribution. However, despite 8 days having passed, there has been no progress, and we are...
I’ve been waiting over a week for a package shipped via UPS with tracking number 1Z2564YF6805482724, yet I still haven’t received it or been given any clear update on its status. The package was supposed to be delivered to my address in İskenderun, Hatay, but UPS has failed to provide accurate track...
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