I bought something from the IKEA Kartal store and had been waiting for it to be assembled for ten days. They informed me about an "operational overload" a day before the scheduled service and postponed it. This last-minute change threw off all of my plans, rendering the rescheduled service ineffective. When I asked for a refund, they mocked me, suggesting I go to the branch as if it were a joke. I explained that I didn't want to cancel the service; their inability to deliver it justified a refund, but they responded that they couldn't do anything. I have no other choice but to seek Consumer Rights Arbitration. I will also contact the headquarters to review their franchise agreement.
IKEA canceled the project they provided on the day of installation, stating it was not feasible. I am the one suffering from this situation, yet no one has apologized. I had to go to them to redraw the project, and they are still causing issues. The installation manager, Mr. C**** from Kartal IKEA, ...
The Couch & Single Bed we bought from IKEA in 2014 and enjoyed for years developed a fault two years ago. We realized the product is no longer in stock, and IKEA doesn't produce it anymore. However, IKEA customer service, being sensitive to the issue, stood by the customer and didn't leave the produ...
I ordered things from IKEA on June 16, but Horoz Lojistik tried several times but couldn't bring them to me. Both the call center and Horoz didn't answer when I called. After two weeks of waiting, I told them I couldn't get the products because I wouldn't be at the address anymore and asked for a re...
On September 18, 2023, I purchased furniture from IKEA and requested assembly service, which I later canceled on September 21, 2023. However, I have not received a refund for the assembly fee since that date. I've contacted customer service several times and even visited the store, but I've received...
I recently bought a Kıvık series sitting group from the Kartal Ikea store, hoping for the usual Ikea quality. Unfortunately, not long after I brought the furniture home, I started noticing separations forming at the wooden joints. This is quite disappointing and concerning, especially considering th...
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