I bought a Hemnes divan a year ago that turned out to be defective. I submitted an exchange request through the app, including photos of the problems, and the request was approved. They told me Horoz Logistics would pick it up in 5 days. I waited for their call, but they finally called on August 4th, a Friday, and asked if they could pick it up over the weekend. I explained that I wouldn't be home and that the item wouldn't be ready until Monday or Tuesday, so we settled on Monday or Tuesday. However, no pickup occurred, and when I called, they informed me that they couldn't proceed without a return code. I obtained the code from IKEA, but Horoz Logistics refused to accept it, leaving me stranded. Despite numerous calls to IKEA, the problem has not been resolved. Furthermore, contrary to IKEA's confirmation, Horoz Logistics claimed the item was not ready on the agreed-upon date. The game of chicken continues, and my right to exchange remains unfulfilled due to a lack of transportation.
As a result of the bookshelf I bought from IKEA arriving broken, I requested an exchange on their website on November 9. However, the logistics company they work with, Horoz Lojistik, is such a terrible company that instead of coming to pick up the bookshelf during this process, they keep giving us ...
IKEA has been causing me trouble for 21 days. On November 17, I ordered a desk, which was delivered broken by Horoz Logistics on November 24 with order number 121711240644796. As soon as I opened the package, I wanted to return it and called the delivery person. They said they could only pick it up ...
I ordered things from IKEA on June 16, but Horoz Lojistik tried several times but couldn't bring them to me. Both the call center and Horoz didn't answer when I called. After two weeks of waiting, I told them I couldn't get the products because I wouldn't be at the address anymore and asked for a re...
161409252288936 161709259743576 These orders, placed on September 14 and 17, 2025 with the above tracking numbers through Ikea’s online store, are shown as dispatched via Horoz Logistics. However, more than two weeks have passed and the items have neither been shipped nor delivered to me. Despite my...
I placed an order for a five-door wardrobe and made the payment on January 16, 2025. The products arrived on January 21, 2025, but one two-door wardrobe frame was damaged, and one wardrobe door had a defect. We requested a replacement, and the defective items were taken back. The replacement product...
Comments