As a result of the bookshelf I bought from IKEA arriving broken, I requested an exchange on their website on November 9. However, the logistics company they work with, Horoz Lojistik, is such a terrible company that instead of coming to pick up the bookshelf during this process, they keep giving us false dates and wasting our time whenever we call them. Not only do they not come on the dates they promise, but they also don't inform us that they won't be able to come. Despite calling their headquarters multiple times, they only say it has been noted and take no action whatsoever. When I called IKEA and explained the situation, they also just said it was noted. I have been a victim for over a month, and both companies are quite indifferent, showing no inclination to resolve the issue. Everyone is already complaining about the company called Horoz Lojistik, and despite all these complaints, the fact that IKEA is still working with them shows the value IKEA places on its customers.
On February 20, 2023, I bought a bookshelf from the IKEA online store, only to find out that one of the parts is faulty. So on February 25th, I sent it over to Horoz Lojistik for an exchange. They told me that a new undamaged part would reach me within a week. Yet here we are, on March 18th, and sti...
On June 16, 2023, I placed an order with IKEA for a two-part bookshelf with glass doors. However, on July 5, 2023, while I was not at home, Horoz Lojistik, the delivery company, left the item as a single piece at the site's security office. I complained to IKEA four times about the incorrect deliver...
We bought a cabinet from IKEA, delivery was scheduled for the 19th. Horoz Lojistik was the company that would make the delivery through Arvato. But although there are about 21 movement records in the cargo tracking detail on the IKEA web, the package has not been brought even once, we have not been ...
IKEA has been causing me trouble for 21 days. On November 17, I ordered a desk, which was delivered broken by Horoz Logistics on November 24 with order number 121711240644796. As soon as I opened the package, I wanted to return it and called the delivery person. They said they could only pick it up ...
I ordered things from IKEA on June 16, but Horoz Lojistik tried several times but couldn't bring them to me. Both the call center and Horoz didn't answer when I called. After two weeks of waiting, I told them I couldn't get the products because I wouldn't be at the address anymore and asked for a re...
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