On May 30, 2023, the Brimnes white bookcase I purchased from the IKEA online store arrived incomplete. When I contacted the company, they initially asked me to sign the product invoice and send it to them. Subsequently, they assured me they would provide the missing part. However, they only delivered one of the components that were supposed to arrive. After a lengthy waiting period, the customer service team suggested an exchange. I sent back all the parts I had along with the exchange code they provided. The product reached them on August 29th. Regrettably, since that day, no replacement product has been dispatched to me as promised. Every time I call, the customer service representatives claim they will get back to me within 72 hours, but there has been no progress. They have failed to supply a complete bookcase for five months. At this point, I am initiating legal proceedings as a lawyer. I advise prospective shoppers to be cautious and avoid falling victim to this issue. Do not solely rely on the company's assurances and refrain from enduring months of waiting.
I bought a bookcase from IKEA online on November 27, 2024, but parts of the product arrived damaged. I requested an exchange, but it was processed as a refund instead. I could not establish clear communication with customer service, and despite three months passing, the issue remains unresolved. I w...
I ordered a table and chair set from IKEA's online store on August 8, 2023. The products were delivered on August 16th, but two pieces were missing, much to my dismay: a portion of the table and one chair. The missing chair eventually arrived, but it was not only broken but also missing several piec...
On June 16, 2023, I placed an order with IKEA for a two-part bookshelf with glass doors. However, on July 5, 2023, while I was not at home, Horoz Lojistik, the delivery company, left the item as a single piece at the site's security office. I complained to IKEA four times about the incorrect deliver...
On February 20, 2023, I bought a bookshelf from the IKEA online store, only to find out that one of the parts is faulty. So on February 25th, I sent it over to Horoz Lojistik for an exchange. They told me that a new undamaged part would reach me within a week. Yet here we are, on March 18th, and sti...
I got a Billy bookcase from IKEA’s website, but the door arrived damaged. We got the delivery person to fill out a report and reached out to IKEA for a replacement. The courier picked up the damaged product on January 2, 2025. It's been 10 days, and we're still waiting for the replacement to show up...
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