IKEA Delivery Failed Despite Advance Notice About Site Access Hours
I ordered a wardrobe and related products from the IKEA Ümraniye store. I paid approximately $307 for shipping, and the delivery date was scheduled for September 16, 2026. One day before the scheduled delivery, I contacted IKEA Customer Service and clearly explained that the residential complex where I live does not allow delivery vehicles to enter after 5:00 p.m., so the products needed to be delivered no later than 5:00 p.m. I was told that this information had been noted on my order.
However, on the delivery day, around 6:00 p.m., the delivery team called me and said they were on their way. Although I again explained that the site management does not allow vehicles to enter after that time, they still came and were forced to leave because they were not allowed inside. Despite the fact that I had specifically informed IKEA about the time restriction in advance, my warning was not taken into account, and I was nevertheless asked to pay another shipping fee.
Being asked to pay approximately $307 for a second delivery, while being told that the products would only be delivered whenever the company chose to come and that no flexibility could be provided regarding the delivery time, is neither reasonable nor acceptable from a customer service perspective. My products still have not been delivered. I also paid approximately $246 for installation, and my installation appointment is approaching, but I do not even have the products yet.
The access-hour restriction imposed by my residential complex is not a personal preference; it is a requirement that I cannot change or control. I expected a corporate company like IKEA to manage this situation in accordance with its delivery planning and the information I provided in advance.
I request that IKEA reschedule and deliver my products as soon as possible, taking the site's access hours into account, **without charging me any additional shipping fee beyond the amount I have already paid**. I also request that the delivery be completed free of charge and that my inconvenience be properly addressed.
