IKEA Delivered Wrong Furniture Twice – Order Still Missing

I purchased furniture from the IKEA Ankara store under order number 127611539 and also paid for delivery. I received an SMS informing me that my order would be delivered on 18.07.2026 between 11:00 and 14:00. I waited at home all day, but the delivery team arrived and said they had brought the wrong products, so the delivery could not be completed. Although I was told it would be delivered the next day, no one came on Sunday or Monday either. When I contacted customer service, I was told I would receive a callback, but no one ever contacted me. Later, I received another delivery SMS for 23.07.2026 without any prior planning. Since I work at a public institution and cannot be at home during working hours, and must take leave from work to receive deliveries, I requested that the delivery be scheduled in advance. The delivery was then rescheduled for 25.07.2026 between 16:00 and 19:00. However, the delivery team once again brought the wrong products. During the first delivery attempt, I was told my order consisted of 13 items, while during the second attempt I was told it consisted of 12 items. Despite this, I realized that the products delivered still did not match my order, and the delivery company also confirmed that the wrong products had been brought. As a result, I was forced to stay home multiple times, take leave from work, wasted a significant amount of time, and despite all this time passing, my order has still not been delivered correctly. I have suffered because of the serious errors in the delivery and organization process. I request that IKEA Ankara resolve this issue, deliver my order completely and correctly, and provide appropriate compensation for the time I have lost and the inconvenience I have experienced.