On June 3, 2024, I made a purchase through IKEA's website. Upon the first delivery, I found that the frame of the Pax wardrobe was broken and requested an exchange. While waiting, I inspected the Pax Bergsbo wardrobe door that came with the frame and did not notice any visible defects at first glance.
The replacement frame arrived on July 4, 2024, and I began the assembly process. I first assembled the frame and then started with the doors, following the instructions in your manual. The installation of the first door went smoothly. However, when I mounted the hinges of the second door on the floor and lifted it to attach to the wardrobe, the top hinge did not align with the holes in the frame, while the other three hinges fit perfectly. Upon measuring, I discovered a misalignment of approximately 3 mm in the screw holes of the top hinge.
How could this defect have been identified without attempting assembly? Legally, it has been less than 15 days since the second delivery. This is clearly a manufacturing defect, and I am facing an inconvenience because of it. I request a resolution to this issue.
On 19.08.2025, I purchased a Pax model bedroom wardrobe from the IKEA Bayrampaşa store and paid a total of ₺2,500 for delivery and assembly. However, among the 43 pieces delivered, the hinges were missing. Although the Borusan delivery team reported the missing part on 19.08.2025, as of 21.08.2025 I...
On June 19, 2024, I went to the IKEA Ankara Store and bought the parts I needed for a Pax wardrobe. I made the payment at the checkout using the order document they gave me in the store. I made arrangements for a few of the products to be sent to Konya. After a few days, the Ankara store reached out...
I purchased a Pax wardrobe along with assembly service from the IKEA online store under order number 112309257652496. When the assembly team arrived, they found that the products were damaged and filed an official report. This incident occurred on Tuesday, October 7, but since then, I haven’t receiv...
On September 28, 2025, I purchased a Malm 140x200 bed frame from IKEA Ankara (Invoice No: 5192**********95). After the product was delivered, I realized that several assembly parts, including screws and fittings, were missing. Since October 3, 2025, I have contacted customer service five to six time...
On May 28, 2025, I placed an order with IKEA (Order No: 212805251635316), and the status shows that all items were delivered. However, this is absolut...
Comments