IKEA Bed Delivery Delayed by CEVA Logistics Despite Correct Address

I ordered an IKEA NEIDEN/LURÖY double birch bed frame through IKEA’s online store for my aunt and uncle, who came to Türkiye from Germany for their summer vacation. The first bed was delivered damaged, so we requested a replacement. However, the replacement bed has still not been delivered through CEVA Logistics. My IKEA order number is 5123*********26, and the CEVA tracking number is 1009-553474809.

On September 10, I received a message stating that the bed was out for delivery. On Friday, September 11, at 8:54 p.m., I began receiving updates stating that the delivery could not be completed because the address was insufficient, followed by another failed delivery explanation citing a vehicle breakdown. The delivery address is in Yeşilova, Burdur, and my address information is complete and accurate, yet the bed has still not been delivered for days.

During this process, I have repeatedly contacted both IKEA Customer Service and CEVA. Each time, I have been told that my complaint has been registered, that I will be contacted, and that the issue will be resolved. However, I have received no follow-up and there has been no concrete progress with the delivery. Days have passed with no resolution, and I feel that I am simply being given the runaround.

My aunt and uncle will be leaving Türkiye on September 26, so I request that the bed be delivered to the Yeşilova, Burdur address without further problems before that date. If delivery cannot be completed by then, I request that the order be canceled and that my payment be fully refunded. I expect this inconvenience to be resolved urgently and request clear and detailed information about the status of my delivery.