2014 Hyundai i30 Brake Noise Issue
I’ve loved driving my 2014 Hyundai i30 for the past decade. Throughout its 5-year warranty and beyond, I always relied on authorized service centers. On September 15, 2023, I had the front discs and pads replaced at Hyundai Elmas, opting for original parts despite cheaper aftermarket options, valuing quality and safety. Soon after, a metallic noise from the brakes started. On December 14, 2023, I replaced the rear discs and pads and reported the ongoing front disc noise. They claimed to fix it, but the noise persisted. On January 23, 2024, I returned the car for a day; they tested it and said the issue was resolved. Yet, the problem recurred. On February 1, 2024, I left the car for three days. They reported the issue to the factory and temporarily installed my old aftermarket pads. The noise continued, and they later requested another test. Frustrated, I declined and now drive with an irritating high-pitched brake noise. After 10 years of satisfaction, my trust in Hyundai has waned. If anyone from Hyundai reads this, I demand new front discs and pads. I'm done with endless tests and would rather switch brands for my next car.
Dear Customer, First of all, thank you very much for choosing Hyundai. Our goal is to turn the process you are experiencing into satisfaction as soon as possible. A Customer Relations Representative from our Customer Relations Department will contact you regarding your application. You can convey all your requests for information, suggestions, thanks, documents, and solutions regarding our products and services to the Hyundai Authorized Dealer and Service you received service from, through the Customer Relations Managers working at Hyundai Plazas. If you would like to share your opinions and requests with Hyundai General Directorate, you can reach our customer relations experts via the Hyundai Consultation Line between 08:00-18:00 on weekdays; outside working hours and on weekends, you can leave a voice message on our consultation line. You will be contacted on the first business day following your voice message. You can also reach the Customer Relations Department via the Contact Form under the "Contact Us" Menu. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Hyundai Customer Relations
Sure, here is the translated text: "Even though I waited for a long time, the service did not call me for the issue on a specific date. I scheduled a time myself and went to the service in August, leaving my car for about 10 days, which is a long time. I don't know exactly what they did, but at the end of the period, they told me that the issue with the car was resolved and that no problems were detected in the tests, and they handed the car back to me. When I asked what to do if the problem recurred, they told me to record the sound or video of the issue and send it to them via message, and that I didn't need to bring the car back. I took the car and started using it routinely. There seemed to be no problem for the first few days, but then the issue reappeared within a month after getting it from the service and continued consistently. I sent different 5 recordings consisting of sound and images from my car camera to the authorized person at the service and stated that the issue persisted. Approximately 1.5 months have passed since I sent the recordings on 23.09.2024, and there has been no call or inquiry. I honestly think these actions, which I believe are done to wear out the customer over a brake disc issue, have disgusted me with the Hyundai brand. Was it so difficult to replace these parts with new ones, and does it really please you to cause us, as customers, such long-term grievances? Are your parts inherently defective that you have caused me losses in terms of time and money with these back-and-forths? As the issue with the car recurs, I truly wonder what the decision-maker at the Hyundai factory is waiting for to address this matter. Hyundai original parts are a regret."
Thank you to the friends at Hyundai Elmas service for their attention.
