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Unresolved Traction Problems with the 2021 Hyundai Tucson

Unresolved Traction Problems with the 2021 Hyundai Tucson
Unresolved Traction Problems with the 2021 Hyundai Tucson
Unresolved Traction Problems with the 2021 Hyundai Tucson
December 27, 2023 11:13 AM40

I took my 2021 Hyundai Tucson, which has only 34,000 miles on it, to the Duzce service center because it was having problems with traction. Even though they said it was a fuel issue when they checked the vehicle, they gave it back to me after supposedly fixing it. However, they charged me for the repairs, claiming it was not covered by the warranty. Even though we showed that BP has been consistently providing fuel and provided a clean fuel analysis from them, the outcome didn't change. Two days later, I had the same problem again with my car. I took it back to the Ereğli service center and they quickly figured out that the heat pump was not working properly. They promptly replaced it for free since it was still under warranty. Now, I'm questioning the authorities: If my problem was related to fuel, would the car have had the same issue again? So, the invoice says that the turbo revision will cost ₺5,000. Can you replace a turbo for that price, and how does it relate to a fuel issue? Why don't they show the invoice for the turbo replacement if they're charging for the replacement of 4 injectors? They say they lubed the sunroof, but another service center says that's not true. Here are the invoices. We're going to take legal action against Duzce Ozanlar, the Hyundai dealer.

December 27, 2023 2:30 PM (3 hours after complaint)

Dear Customer, First of all, we would like to thank you very much for choosing Hyundai. Our goal is to turn the process you are experiencing into satisfaction as soon as possible. A Customer Relations Representative from our Customer Relations Department will contact you regarding your application. You can convey all kinds of information, suggestions, thanks, documents, and solution requests related to our products and services to the Hyundai Authorized Dealer and Service you received service from through the Customer Relations Managers working at Hyundai Plazas. If you would like to share your opinions and requests with Hyundai General Directorate, you can reach our customer relations experts via the Hyundai Consultation Line between 08:00-18:00 on weekdays; you can leave a voice message on our consultation line outside of working hours and on weekends. You will be contacted on the first working day following your voice messages. You can also reach the Customer Relations Department through the Contact Form under the "Contact Us" Menu. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Hyundai Customer Relations

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