Hyundai Refuses to Deliver My Tucson and Ignores My Additional Costs
I purchased a Hyundai Tucson vehicle with Special Consumption Tax exemption, specifically equipped with custom fittings as required. After completing all necessary approvals, including the Turkish Standards Institute certification, I anticipated a smooth delivery of the vehicle. However, when the delivery day arrived, the dealership unexpectedly informed me that they would not be handing over the vehicle. Instead of addressing the expenses I incurred due to the fittings and the time spent waiting, they simply refunded my payment without any compensation. This outcome leaves me feeling let down and with financial losses that are not my responsibility. I believe I deserve either a complete reimbursement for these expenses or the delivery of the vehicle as initially agreed.
Dear Customer, First of all, thank you very much for choosing Hyundai. Our goal is to turn the process you are experiencing into satisfaction as soon as possible. A Customer Relations Officer from our Customer Relations Department will contact you regarding your application. You can forward any information, suggestions, thanks, documents, and solution requests related to our products and services to the Hyundai Authorized Dealer and Service you received service from, primarily through the Customer Relations Managers working at Hyundai Plazas. If you would like to share your opinions and requests with Hyundai Headquarters, you can reach our customer relations specialists via the Hyundai Consultation Line between 08:00-18:00 on weekdays; outside of working hours and on weekends, you can leave a voice message on our consultation line. You will be contacted on the first business day following your voice messages. You can also reach the Customer Relations Department via the Contact Form located under the "Contact Us" Menu. We thank all our customers who share their opinions and suggestions with us for their trust in our brand. Hyundai Customer Relations
Here is the translated text: "We can provide a commitment that any damages that may arise related to the sale of the brand will be covered by us. Despite this, if our damages are not compensated or the vehicle is not delivered to us, they will be considered to have withdrawn from the sale arbitrarily. It was stated that as a result, Turkish commercial law and the consumer arbitration board will be involved in the matter."
The following text has been translated from Turkish to English: "We met with Hyundai Assan today. I requested compensation for my damages. They didn't even respond, and a legal process has been initiated. On the Şikayetvar site, they are just for show and do not fulfill any requests. Don't bother, just initiate a legal process directly if you encounter a problem. I will provide updates here regarding the legal process."
They sold the vehicle to someone else. They gave the device to the device handler. If the device is mine, why don't I have it? I had taken out an insurance policy. It's still on the vehicle, so the vehicle is driving around with two insurances. Find me the owner of the vehicle with the engine and chassis numbers I sent below so I can get comprehensive insurance. Know who you're dealing with in advance.
