Huawei Turkey hasn't finished the legal IMEI registration for my Huawei Mate 20 Lite phone, which is very frustrating. The motherboard was replaced in January 2023, which caused the IMEI number to change. However, the official service center at Huawei Istanbul Umraniye Canpark Mall has not taken the steps needed to register the number. Since June 5, 2023, I have made many phone calls and written requests, including sending the product's invoice and supporting documents, but I haven't heard back from Huawei Turkey headquarters. Because of my carelessness, my phone could be turned off in the next two months. I feel like a victim because Huawei hasn't done anything and has bad customer service. It is very important that Huawei Turkey takes care of this issue quickly and fixes the IMEI registration problem.
During my time working abroad (in 2021), I purchased a Huawei Matebook e i7 model laptop. At the beginning of 2024, I dropped it, which resulted in a broken screen. My laptop's screen shows no image, but it works when connected to an external monitor. In fact, even the touchscreen functions properly...
We are facing a major issue with Huawei help desk and service operations. They lost my laptop and sent me someone else’s device instead. To make matters worse, the laptop they sent is in poor condition and clearly not mine. I even shared all the necessary documentation and serial numbers to prove th...
On December 21, 2024, I sent my Huawei Mate 20 Pro, which I purchased in March 2019, to KVK Technical Service, an authorized service center participating in Huawei's battery replacement campaign (https://consumer.huawei.com/tr/support/battery-service/), located in İzmir. My phone had an issue with t...
I entrusted my Huawei Mate XS 2 smartphone, whose factory-installed screen protector film came off, to the Kartal KVK authorized service center via the Ankara KVK Kızılay branch on March 14, 2024. The KVK service contacted me three to four days later, stating that the screen protector film needed to...
Huawei Turkey is a terrible company. The screen on my Huawei Mate XS 2 phone is shattered, and I wanted to replace it. I sent my phone to Genpa Istanbul Authorized Service, as directed by Huawei. There are precious videos and photos on my phone that I wanted to save before any data loss. I even sent...
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