Huawei Turkey is a terrible company. The screen on my Huawei Mate XS 2 phone is shattered, and I wanted to replace it. I sent my phone to Genpa Istanbul Authorized Service, as directed by Huawei. There are precious videos and photos on my phone that I wanted to save before any data loss. I even sent a signed letter to the service, stating that I take full responsibility in accordance with KVKK (Personal Data Protection Law) and waive my rights regarding this matter. However, they inexplicably refused to replace the screen using this approach. It's baffling how Huawei, a company of its stature, can provide such poor customer service and reject a straightforward solution. I offered to purchase the screen myself, but they claimed they don't sell spare parts. It's truly disappointing that they won't stand by the products they sell. As the saying goes, "being disgraced with your own money." I'm living it now. I paid 60,000 TL for the phone, and I'm willing to pay 28,000 TL for the screen replacement, but Huawei refuses to help. I've had enough. From now on, I won't spend a dime on Huawei products. They've proven themselves to be an unreliable company. I'll never buy from Huawei again, and they will forever be a disappointment in my eyes.
My Huawei phone became unusable after a screen replacement by Huawei KVK Turkey's authorized service. It stayed in their service center for approximately 2 months. I was informed that they attempted to repair it five times in total. However, they eventually returned the device to me in an unusable c...
I entrusted my Huawei Mate XS 2 smartphone, whose factory-installed screen protector film came off, to the Kartal KVK authorized service center via the Ankara KVK Kızılay branch on March 14, 2024. The KVK service contacted me three to four days later, stating that the screen protector film needed to...
My Huawei Mate 20 Pro phone broke down 2 months ago. My phone started not recognizing the sim card and its fast charging wasn't working either. For these reasons, I called Huawei Turkey about 1 month ago. They directed me to a company called Fix Smart and asked me to send my phone there. I sent my p...
My experience with the authorized service provider, Genpa, has been nothing short of a nightmare since I purchased a Huawei device with a warranty. The service is costly, the call center agents are uninformed and unhelpful, and the entire process is fraught with confusion and frustration. When you b...
I gave my Huawei smartphone to the authorized service center for a battery replacement. However, they returned it with the battery changed, but the phone was unusable. We gave it to them a second time, and when we got it back, it was still not working. We returned it a third time, and they demanded ...
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