On December 21, 2024, I sent my Huawei Mate 20 Pro, which I purchased in March 2019, to KVK Technical Service, an authorized service center participating in Huawei's battery replacement campaign (https://consumer.huawei.com/tr/support/battery-service/), located in İzmir. My phone had an issue with turning on and off. After replacing the battery, the service center claimed that all checks showed no problems. However, when I saw that the issue persisted, I opened the phone's back cover and found that the newly installed battery was dated June 2, 2020. It felt like a joke, as they installed a battery almost as old as the original one inside the phone. I reported the issue to Huawei customer service, and in their response, they stated that the battery's production date was not important, only whether it was new. The representative essentially confirmed that they had legally sold me an outdated battery. This experience showed me how Huawei, a company I had considered trustworthy, handles customer concerns when a complaint is filed.
I purchased a Huawei Mate 20 Pro in March 2019 and decided to replace its battery through Huawei’s official Battery Replacement Campaign on December 21, 2024. I sent my phone to an authorized service center (KVK Technical Service, İzmir) due to frequent shutdowns. After the battery replacement, the...
I entrusted my Huawei Mate XS 2 smartphone, whose factory-installed screen protector film came off, to the Kartal KVK authorized service center via the Ankara KVK Kızılay branch on March 14, 2024. The KVK service contacted me three to four days later, stating that the screen protector film needed to...
Huawei Turkey hasn't finished the legal IMEI registration for my Huawei Mate 20 Lite phone, which is very frustrating. The motherboard was replaced in January 2023, which caused the IMEI number to change. However, the official service center at Huawei Istanbul Umraniye Canpark Mall has not taken the...
My Huawei Mate 20 Pro phone broke down 2 months ago. My phone started not recognizing the sim card and its fast charging wasn't working either. For these reasons, I called Huawei Turkey about 1 month ago. They directed me to a company called Fix Smart and asked me to send my phone there. I sent my p...
Last week, I visited the Huawei authorized service center in Istanbul/Ümraniye Canpark to take advantage of the battery replacement campaign. I handed over my phone for the battery replacement, and two days later, I picked it up with the new battery installed. However, in the evening, I noticed that...
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