HSBC Restricted My Accounts Without Providing a Clear Explanation

I became an HSBC Premier customer in Turkey; however, I started experiencing problems with the inadequate, problematic, incomplete, and disappointing general banking services, branch banking services, and telephone banking services provided by the bank. Although I repeatedly reported these issues to the bank both verbally and in writing and requested that they be resolved, HSBC continued to dismiss and ignore my complaints.

Based on instructions and decisions from HSBC’s international group, and under the justification of shared principles and vision, restrictions and blocks were placed on my accounts. After that, I faced pressure to close my accounts. Throughout 2023, 2024, and 2025, this process was never explained to me in a clear or transparent manner.

I was forced to visit the central branch, Levent Çarşı Branch, and Şişli Branch multiple times. Restrictions were placed on my checking accounts, and I was asked to visit branches to complete transactions. However, when I went to the branches, I was personally prevented from carrying out transactions related to my accounts. During this process, I felt subjected to inappropriate treatment by branch employees and experienced extremely poor behavior, including being treated in a way that made me feel as though I was being forced out of the branch.

At the branches, I was never provided with any concrete explanation regarding the decisions made against my accounts. I was repeatedly told, “We do not have information, headquarters made the decision, and we do not know anything either,” with all responsibility being shifted elsewhere. Likewise, I repeatedly attempted to contact HSBC customer service and other communication channels. In most cases, I received no response, and when I did receive a response, my concerns were dismissed with generic statements such as “the bank’s internal procedures” without any clear explanation.

Due to this long-lasting uncertainty, lack of support, and treatment that was not customer-focused, I have suffered significant inconvenience. I request that HSBC provide me with a clear written explanation of the specific reasons behind the restrictions and blocks placed on my accounts, investigate the alleged inappropriate treatment and branch incident, and take steps to resolve my grievances. I also request that access to my accounts be restored so I can continue using my banking services. My accounts are still under restriction and remain inaccessible.