I recently submitted a request to increase the limit on my İş Bank credit card through the mobile app. However, I soon changed my mind and decided to cancel the request. Unfortunately, I found that this was not possible through the mobile app, internet banking, or even by calling customer service. The call center representative had to create a separate request for the cancellation, stating it would be processed within two business days. In 2024, with all the technological advancements, it's unacceptable that I cannot instantly cancel a transaction on my own credit card through any of these channels. The card is mine, and I should be able to manage it in real-time, without relying on bank personnel or their processing speed. I urgently request that my cancellation be processed immediately.
My credit card from İş Bankası was delivered on December 28, 2024. I first activated it on June 16, 2025, and made my first purchase on June 26. Despite this, the bank charged me a ₺894.08 annual card fee. When I objected, I was rudely told that the fee would only be refunded if I spent ₺18,000 per ...
I was using İş Bank’s credit card when I noticed a charge of ₺836 applied to my account as the annual usage fee for 2025–2026. I immediately contacted the bank and spent 21 minutes on the phone with customer service. In the end, I told them I wanted to cancel the card and no longer use it. The repre...
Without any prior or clear notification, İş Bank suddenly increased my credit card limit to ₺250,000 on the same day as my statement date, claiming I had previously granted permission for “automatic limit increase.” This unexpected and excessive increase was made without my explicit request or conse...
I am exceedingly dissatisfied with İş Bank's customer service. When I need help, it appears impossible to reach an actual representative. I constantly being redirected back to the main menu, or just when I believe I've connected, I'm rerouted to an automated system with a robotic voice. This is not ...
İş Bankası charged a total of 553.88 ₺ as a card fee on my March 2025 statement, dated 10.03.2025, under the names Credit Card Annual Fee (527.5 ₺) and Credit Card Annual Fee BSMV (26.38 ₺), without my knowledge or approval. I have held my Maximum Credit Card for 14 years, yet despite my repeated re...
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