I want to open an account through the HSBC Turkey mobile app, but I’m unable to proceed because my SIM card is blocked. ...Since there is no HSBC branch in Erzurum, I cannot visit a branch to lift the SIM block. When I called customer service, I was told that the only solution is to go to a branch — no
My HSBC credit card was canceled even though there was no serious issue. The explanation given for the cancellation was ...not satisfactory. I was not notified in advance, and I only found out when I tried to make a transaction and it was declined. This sudden cancellation caused inconvenience in both
I've been a loyal HSBC customer for 15 years, consistently using my credit card ending with 9583 without issues. Despite... the absence of an HSBC branch in Diyarbakır, I've always received satisfactory service and made all my payments on time. Shockingly, on 13 February 2025, HSBC suddenly closed my c
HSBC unexpectedly closed my credit card without any warning, putting me in a tough spot. In Turkey, the Banking Regulati...on and Supervision Agency (BDDK) mandates that banks must provide customers with a credit card at no cost, free from any annual fees. However, HSBC is not following this rule and i
I had a credit card with HSBC bank, which I had been using for a long time (12 years) without any issues. However, on 20....08.2024, my card was suddenly closed for use, even though I had no outstanding debt. When I inquired, they told me that they had disabled my card due to a decision they made on th
I made a payment of twice the total credit card limit on my HSBC credit card based on the statement issued on May 2nd. W...ithout my knowledge, HSBC has made a transaction under sales processing for the remaining amount exceeding the limit. When I contacted the bank, they informed me that due to the ov
