I applied for a loan as part of HSBC’s new customer campaign, but I never received a response and I did not continue any banking relationship with HSBC. At this point, I do not want my personal information (including identification details, contact information, and application records) to be stored ...
I tried to sell a Type B investment fund through the HSBC mobile banking app, but I can only view my portfolio—there is no buy/sell option available. I encountered this issue today, and I currently live abroad in Spain. I used to perform fund transactions through the same app without any issues, but...
About 1–1.5 months ago, I received an SMS stating that my HSBC Advantage credit card would be closed and that I had an outstanding balance. I paid the full amount that was communicated to me. However, shortly after that message, my internet banking access was also shut down. This month, I received ...
I want to open an account through the HSBC Turkey mobile app, but I’m unable to proceed because my SIM card is blocked. Since there is no HSBC branch in Erzurum, I cannot visit a branch to lift the SIM block. When I called customer service, I was told that the only solution is to go to a branch — no...
On October 7, 2025, through HSBC’s mobile banking app, I sold the existing funds in my account using my phone and, on the same day, attempted to purchase a new gold portfolio fund. However, later that day, I received an SMS from the bank stating that the transaction with reference number 10458247 co...
For nearly a year, my personal banking advisor at HSBC’s Istanbul Ataşehir Branch has been recommending that I invest my maturing deposits in the HMG fund. I was informed that this fund would yield higher returns than a standard deposit account. However, after a full year, I realized that my earning...
On September 16, 2023, around 3:40 p.m., I called HSBC phone banking customer service to apply for a new credit card. As a Premier customer, I expected a more professional level of service. However, the representative told me that my address was not up to date, and therefore the card could not be de...
On August 8, a refund of ₺286.75 was issued to my name through the Temu shopping platform. However, even after nearly a month, the amount still appears as pending (in authorization) and has not been transferred to my account. The transaction was made using my spouse’s HSBC Bank card ending in 0354. ...
My HSBC credit card was canceled even though there was no serious issue. The explanation given for the cancellation was not satisfactory. I was not notified in advance, and I only found out when I tried to make a transaction and it was declined. This sudden cancellation caused inconvenience in both ...
I've been a loyal HSBC Bank customer for a very long time, yet I recently received an email informing me that they would be closing my account without clearly stating why. When I contacted HSBC customer service, they bluntly told me my account would remain open only if I upgraded to Premier status b...
I've been working freelance with an overseas company that exclusively uses HSBC Bank, prompting me to open an HSBC account a while back. Recently, I've received alarming SMS and emails from HSBC stating they intend to close my account due to supposed inactivity and failing to meet unspecified target...
I received a message from HSBC stating that my credit card will be closed, even though I have been using it regularly and making payments on time. I do not understand why my card is being canceled and would like a clear explanation. How is it acceptable to close a card without the user’s consent or...
I have been an HSBC Premier customer for years, but after this experience, I am closing my account. Due to misguidance from the branch manager and customer representative, I invested in funds that resulted in significant losses. When I asked why this happened, the branch manager blamed me, saying, "...
I am extremely frustrated with HSBC Bank's digital issue, which has caused my transactions to duplicate and increase over time. I made a purchase using my virtual card, yet despite having no available balance, my account went into a negative balance, and the charge kept repeating on my statement. C...
I just called HSBC customer service and ended up on hold for an unbelievable 64 minutes without anyone answering. I was told over and over that my call would be answered soon, but I just kept hearing the same automated message and music on a loop. I waited forever and finally had to hang up because ...
I made a payment of twice the total credit card limit on my HSBC credit card based on the statement issued on May 2nd. Without my knowledge, HSBC has made a transaction under sales processing for the remaining amount exceeding the limit. When I contacted the bank, they informed me that due to the ov...
We appreciate your response on March 26, 2024. However, you continue to provide incorrect answers because you fail to perceive and address the issue accurately. My complaint does not concern your branch representatives making mistakes. Rather, it pertains to your branch officials who refuse to provi...