On September 16, 2023, around 3:40 p.m., I called HSBC phone banking customer service to apply for a new credit card. As... a Premier customer, I expected a more professional level of service. However, the representative told me that my address was not up to date, and therefore the card could not be de
On August 8, a refund of ₺286.75 was issued to my name through the Temu shopping platform. However, even after nearly a ...month, the amount still appears as pending (in authorization) and has not been transferred to my account. The transaction was made using my spouse’s HSBC Bank card ending in 0354.
My HSBC credit card was canceled even though there was no serious issue. The explanation given for the cancellation was ...not satisfactory. I was not notified in advance, and I only found out when I tried to make a transaction and it was declined. This sudden cancellation caused inconvenience in both
I've been a loyal HSBC Bank customer for a very long time, yet I recently received an email informing me that they would... be closing my account without clearly stating why. When I contacted HSBC customer service, they bluntly told me my account would remain open only if I upgraded to Premier status b
I've been working freelance with an overseas company that exclusively uses HSBC Bank, prompting me to open an HSBC accou...nt a while back. Recently, I've received alarming SMS and emails from HSBC stating they intend to close my account due to supposed inactivity and failing to meet unspecified target
I received a message from HSBC stating that my credit card will be closed, even though I have been using it regularly an...d making payments on time. I do not understand why my card is being canceled and would like a clear explanation. How is it acceptable to close a card without the user’s consent or
I have been an HSBC Premier customer for years, but after this experience, I am closing my account. Due to misguidance f...rom the branch manager and customer representative, I invested in funds that resulted in significant losses. When I asked why this happened, the branch manager blamed me, saying, "
I am extremely frustrated with HSBC Bank's digital issue, which has caused my transactions to duplicate and increase ove...r time. I made a purchase using my virtual card, yet despite having no available balance, my account went into a negative balance, and the charge kept repeating on my statement. C
I just called HSBC customer service and ended up on hold for an unbelievable 64 minutes without anyone answering. I was ...told over and over that my call would be answered soon, but I just kept hearing the same automated message and music on a loop. I waited forever and finally had to hang up because
I made a payment of twice the total credit card limit on my HSBC credit card based on the statement issued on May 2nd. W...ithout my knowledge, HSBC has made a transaction under sales processing for the remaining amount exceeding the limit. When I contacted the bank, they informed me that due to the ov
We appreciate your response on March 26, 2024. However, you continue to provide incorrect answers because you fail to pe...rceive and address the issue accurately. My complaint does not concern your branch representatives making mistakes. Rather, it pertains to your branch officials who refuse to provi
