We intended to rent two separate apartments in Alanya for two families on July 30th. We paid with credit cards, but the transaction did not appear on our statements. We were able to reach a customer representative via international call after struggling to find a phone number. They assured us that the reservation had been confirmed and that there would be no problems. However, when we arrived on July 30th, there were no apartments available and no one to assist us. We were stranded in the middle of the summer, forced to choose between overpriced options and subpar accommodations. This was our first and most certainly last time using this service. I'm not sure which irritates me more: the disgraceful treatment or the kilometers we wasted. This ostensibly reliable platform turned out to be a nightmare, leaving two families desperate and miserable in a strange place with 40-degree heat. Be cautious and stay away from this company at all costs!
We booked two rooms for four people at Ayanya Beach Bungalows on Avşa Island through hotels.com for July 16-17. We rented Glampy tents, which were presented on the hotels.com site with luxurious photos of the hotel and rooms. However, upon entering the room, my spouse killed 5-6 bugs/pests. There we...
I purchased a 2-night stay with reservation number 72552984872873 for May 19-21. Despite a payment of 2,332.80 TL, my card was charged 2,407.18 TL, constituting my first issue. The second problem arose when I was sent to a hotel completely different from the one depicted in the visuals. I was placed...
I booked a room at Armel Alaçatı Butik Otel through Hotels.com. I'll be checking in on July 13 and checking out on July 14. Your reservation has been confirmed and the payment has been successfully processed. I made a phone call to the hotel to confirm all the necessary arrangements. I was informed ...
We booked a stay through Hotels.com at Ayvalık D*** Yıldızı Hotel* for check-in on August 24 and check-out on August 25 (Reservation No: 72064928411769). During our stay, we experienced several problems such as room doors not locking, the internet being turned off at night, no closet in the room, br...
I am writing to share a disappointing experience we had through Hotels.com. We booked a 4-night stay at Watermill Villa & Hotel Faralya. We struggled through one night and had to leave the next day. One reason was that we didn't notice there was no air conditioning during booking. However, everythi...
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