I booked a two-person room at Kalpe Houses Holiday Village through Hotels.com (Reservation Code: 73029013160085) at 20:58 last night, expecting a hassle-free stay. After driving 300 km, we arrived only to find that the hotel was completely closed and deserted—no staff, no guests, nothing. After several attempts, we finally reached the hotel owner, who informed us that they have no agreement with Hotels.com and that the property has been closed for months due to renovations! We were left stranded on the street late at night with no place to stay, and most hotels were already full.
We immediately tried to contact Hotels.com for urgent assistance, but their customer service was unreachable—no phone support, no response. How can they sell rooms for a hotel that doesn’t even operate? This is completely unacceptable. If my issue is not resolved immediately, I will pursue legal action and demand full compensation for the financial and emotional distress Hotels.com has caused me. Fix this now!
I am absolutely outraged with Hotels.com! They booked me a reservation for a campsite that's permanently closed and not operating. If I hadn't double-checked, I would have arrived to find the gates locked and my vacation utterly ruined. I spoke directly with the campsite owner, who confirmed they ha...
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
I am absolutely outraged with Hotels.com! I booked a hotel reservation for two people, and after completing the payment, the reservation inexplicably showed up for only one person. Yet, I was charged the full price for two people! This is a complete scam, and I'm beyond frustrated with this blatant ...
I made a reservation through Hotels.com for a stay, but due to unforeseen circumstances, I had to cancel it. My reservation number is 72063406055303. Despite multiple attempts, I haven’t been able to reach a single representative through customer service. There’s no phone number that leads to an act...
I am absolutely outraged with Hotels.com! My hotel reservation, which was confirmed as canceled on May 30th, still hasn't been refunded to my account. They're refusing to give me my money back, and it's infuriating! This is completely unacceptable. Their "customer service" is a joke. They have a te...
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