I booked and prepaid for a hotel in Cappadocia through Hotels.com, expecting a smooth and professional experience. The payment included taxes, and everything seemed in order—until I asked for an invoice. To my shock, I was told they can’t issue one and that “this is how their system works.”
This is completely unacceptable. I paid in full, and without an invoice, it looks like I took money out of my company illegally, since I can’t submit the expense through accounting. I’ve followed up multiple times and received nothing but vague excuses.
Hotels.com, if you’re charging customers in advance—including taxes—you are legally and ethically obligated to provide a proper invoice. This affects people who need to report business expenses or justify travel costs.
I booked a hotel for a business trip through Hotels.com and selected the “pay now” option. Upon checking out, I requested an invoice from the hotel, but they informed me that since the payment was processed through Hotels.com (Expedia), they couldn’t provide an invoice—only Hotels.com could. I email...
I am absolutely outraged with Hotels.com! I stayed at a hotel through their site in May, and now I can't get my invoice for the accommodation. It's infuriating; I've tried every possible way to contact Hotels.com, and it's like talking to a brick wall. Their "customer service" is a completely useles...
When I made a reservation through hotels.com lately, shocked to find that they had overcharged my card. I was unable to charge this to my business since, despite my request for an invoice, I was only given a voucher. Frustratingly, this lack of professionalism extends to a disdain for correct paperw...
I stayed at a hotel in Antalya Lara from October 13-15 for a business trip, booked a month prior on hotels.com. However, I noticed later that hotels.com issued a receipt in my name instead of an invoice required for my expenses. The hotel stated they couldn't provide a separate invoice as they had a...
I booked a one-night stay at Balloon Cave Hotel in Cappadocia through Trivago and Hotels.com, thinking I got a good deal due to a promotional price. However, after completing the payment and receiving my confirmation, I contacted the hotel directly to confirm. To my shock, the man at reception told ...
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