I booked a hotel for a business trip through Hotels.com and selected the “pay now” option. Upon checking out, I requested an invoice from the hotel, but they informed me that since the payment was processed through Hotels.com (Expedia), they couldn’t provide an invoice—only Hotels.com could. I emailed Hotels.com, but even after five days, I didn’t receive a response. When I contacted their Turkish call center, I was told they could only issue a receipt, which doesn’t include any company references and is insufficient for submitting to my company for reimbursement. As a result, I paid upfront (instead of paying at the hotel), Expedia received the payment, yet I wasn’t provided with an invoice to claim my expenses. Moving forward, I will never book a hotel through Hotels.com or choose the pay-in-advance option again.
I stayed at a hotel in Antalya Lara from October 13-15 for a business trip, booked a month prior on hotels.com. However, I noticed later that hotels.com issued a receipt in my name instead of an invoice required for my expenses. The hotel stated they couldn't provide a separate invoice as they had a...
I booked and prepaid for a hotel in Cappadocia through Hotels.com, expecting a smooth and professional experience. The payment included taxes, and everything seemed in order—until I asked for an invoice. To my shock, I was told they can’t issue one and that “this is how their system works.” This is...
I booked a reservation through Hotels.com and received an email the next day stating that my reservation was canceled. When I asked for an explanation, Hotels.com sent an email saying they would respond within 72 hours. It has now been 7 days, and I still have no response or proper resolution. I con...
I made a hotel reservation through Hotels.com and paid the full amount. Two days later, the hotel called me and said they would not be operating during the month of May, so I needed to cancel the reservation and that they would issue a refund (Sufi Homes - Konya). They also sent an email through the...
I booked a 5-night hotel stay in Mecca through Hotels.com, paid in full, and received my confirmation. But when I arrived at the property, the hotel refused to check us in, claiming they don’t accept reservations made through Hotels.com and that our booking had no validity in their system. I was co...
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