Hotels.com Reservation Misrepresented as All-Inclusive, Unable to Cancel
I booked a reservation through Hotels.com under the impression that it was an all-inclusive package. However, when I contacted the hotel directly, they informed me that their concept does not include all-inclusive services. This discrepancy is highly frustrating, especially since I made this early reservation specifically for New Year’s celebrations.
To make matters worse, I am unable to cancel the reservation or get any support from Hotels.com. This misleading information and lack of resolution are causing unnecessary stress and dissatisfaction. I need Hotels.com to address this issue immediately, either by correcting the booking details or allowing me to cancel without penalty. Please take swift action to resolve this matter and ensure transparency in your offerings.
Dear Customer, Thank you for contacting us regarding your reservation. To assist you further, we kindly ask you to reach out to our Customer Service via chat. Thank you for your patience and understanding. Sincerely, Hotels.com
"We are trying to reach you but cannot. Is there an explanation?"
Dear Customer, Thank you for contacting us regarding your reservation. We have conducted the necessary checks and found that your reservation has been canceled free of charge. An amount of 24,469.09 TRY has been refunded to the credit card you used in the system and will be reflected in your account within 30 days. To assist you further, you can contact our support team 7 days a week between 09:00 and 22:00. Sincerely, Hotels.com
