I booked a reservation through Hotels.com under the impression that it was an all-inclusive package. However, when I contacted the hotel directly, they informed me that their concept does not include all-inclusive services. This discrepancy is highly frustrating, especially since I made this early reservation specifically for New Year’s celebrations.
To make matters worse, I am unable to cancel the reservation or get any support from Hotels.com. This misleading information and lack of resolution are causing unnecessary stress and dissatisfaction. I need Hotels.com to address this issue immediately, either by correcting the booking details or allowing me to cancel without penalty. Please take swift action to resolve this matter and ensure transparency in your offerings.
I booked a reservation through Hotels.com and received an email the next day stating that my reservation was canceled. When I asked for an explanation, Hotels.com sent an email saying they would respond within 72 hours. It has now been 7 days, and I still have no response or proper resolution. I con...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I booked a hotel through Hotels.com, trusting the platform to be reliable. However, the amount charged to my card does not match the price listed on the site or the receipt provided with my reservation. I have attached photos clearly showing the discrepancy, yet there has been no resolution. I am ex...
I made a reservation through Hotels.com and canceled it well in advance. The app even shows the status as “canceled.” Despite that, my credit card was charged after the original check-in date had already passed. When I contacted Hotels.com, they insisted that no reservation was made. But when I rea...
On July 31, I tried to make a hotel reservation through Hotels.com and paid using my credit card. The site clearly stated that I could pay in 3 installments, but instead, the entire amount was charged in a single payment. When I realized what happened, I immediately canceled the reservation, expect...
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